Rates and Extras
The prices are in double room per night, breakfast included.
High Season Period: all religious holidays and national public holidays, from mid-June, July, August, September, October, November, up to the Immaculate Conception weekend.
A minimum stay of 2 nights is required during High Season.
Extra bed rates:
Sofa bed for children up to 10 years old.: + €50.00 /night/person, breakfast included (Only for Suite 101 & Junior Suite 103)
Sofa bed for children aged 11 and over: + €80.00 /night/person, breakfast included (Only for Suite 101 & Junior Suite 103)
0-3 years: free Baby cot (crib provided upon request)
Our rates do not include the tourist tax (€1.50 /night/person) or any additional extras.
Pets:
Small dog: + €20.00 /dog
Medium/large dog: + €30.00 /dog
This fee is for the cleaning and final sanitization of the room at check-out.
Check-in and Check-out
Check-in: from 3:00 PM to 7:00 PM max.
We kindly ask you to notify us of any delays by calling +39.392.4454416.
For late check-ins after 10:30 PM, an additional fee may be apply.
Check-out: by 10:30 AM max
Cancellation Policy
Dear Guests, please carefully read the booking terms and cancellation policy of Relais PQlin below
Individual Booking and Cancellation Conditions
Booking
Once confirmed, each reservation becomes a contract under current Italian law. It is binding for both the guest making the reservation and the Relais.
It is possible to submit an availability request and wait for our response.
Following the request, you will receive an (non-binding) offer with booking details.
The reservation is confirmed only after we send written confirmation with the total price of the stay and after the deposit is paid or a credit card is provided as guarantee. The deposit must be paid within 3 days of our confirmation.
If payment is not made within the required time frame, the reservation will be considered void.
The reservation becomes binding for Relais PQlin only upon receipt of a copy of the payment receipt for the deposit via bank transfer, or the credit card details provided as guarantee without withdrawal, or from which we may make a withdrawal with the customer’s authorization.
For deposits via bank transfer: please send a copy of the payment by email to info@relaispqlin.it.
Booking confirmation implies acceptance of our cancellation and deposit terms.
We kindly ask you to check the accuracy of the details in the confirmation and notify us promptly of any discrepancies.
The communication must be received within 4 days from the date of receipt. After this period, we decline any responsibility for possible inaccuracies.
Upon arrival, it is mandatory to present an identification document for each person, including minors.
Booking Modifications
To make changes to the reservation, please contact the reception staff, who will do their best to accommodate your request.
However, we cannot guarantee that we will be able to fulfill the request.
In case of rescheduling to a period with higher rates than the amount originally paid, the guest will be required to pay the difference.
Payment
The following are required:
- Credit card details as a guarantee (no prepaid cards)
For holiday periods or events:
- A deposit must be paid no later than 3 days after the reservation confirmation. The amount of the deposit is 30% of the total cost for stays up to 3 nights, and 50% of the total cost for longer stays.
If these details or the deposit are not received by the specified dates, the reservation will be considered void. The same applies to the balance.
In case of non-payment of the balance, the reservation will be canceled.
As per the Italian Civil Code, Article 1385, the deposit will not be refunded in case of cancellation or no-show, except in cases agreed with the customer.
Accepted Payment Methods:
- Cash
- Bank transfer
- Credit card
The balance of the reservation must be paid upon departure.
Any extra charges, including the tourist tax, must be settled upon departure.
For payments via bank transfer, please use the following details:
Bank Transfer to Relais PQlin:
IBAN: IT78B0853046961000000011768
BIC / SWIFT: ICRAITRREQ0
VAT number: 03831850049
Tax Code: 90014930045
UNIQUE CODE: SUBM70N
Please send a copy of the bank transfer receipt by email to info@relaispqlin.it, indicating the date of your reservation, your phone number, and email address. You will receive a confirmation.
Advance Payment, “Non-Refundable”
If a special rate is booked, the full amount will be charged to the credit card or requested via bank transfer at the time of booking.
The full amount is non-refundable under any circumstances.
Tourist Tax
For guests aged 10 and over: €1.50 /person/night, to be paid upon departure.
Cancellation Policy (up to 3 rooms)
For the cancellation conditions, please refer to your booking confirmation, including your full name and check-in & check-out dates.
In case of cancellations or modifications made up to 8 days before the scheduled arrival date, no charge will apply.
For cancellations or modifications made after this period (7 days before the arrival date), the cost of the first night for each canceled room will be charged to the credit card provided as guarantee for stays up to 3 nights, while for longer stays, 50% of the total amount of the booked stay will be charged.
This cancellation policy does not apply to the “Non-Refundable” discounted rate.
Cancellations for Holiday periods or Events will be accepted up to 8 days before the check-in date.
No refund will be given to guests who decide to shorten their stay once it has already started, and they will be required to pay for the entire booked stay.
No Show
In case of no-show, the deposit will be retained, or the full cost of the stay will be charged to the credit card provided as guarantee.
Booking and Cancellation Policy (more than 3 rooms) for Groups.
reservation
By making a reservation, the person completing the process is identified as the group representative and confirms that they are authorized by the other participants to agree to the Booking Conditions and the Cancellation Policy of Relais PQlin. The group representative is responsible for the total billing for all reservations they have confirmed.
Requests made after the deadline must be communicated directly and exclusively by the group leader. Reservations are non-modifiable.
Deposit
To confirm the reservation, a deposit of 30% or 50% of the total cost of the booked services will be required. The confirmation deposit is never refundable.
Rooming list
The group representative is responsible for sending the final guest list as soon as possible and no later than 15 days before arrival, along with the group balance, unless otherwise agreed with the group leader or agency.
Cancellations
Any cancellations must be sent in writing via email.
Cancellations will be subject to penalties as outlined below:
Low Season
• Up to 30 days before the arrival date, no penalty will be applied.
• From 29 to 15 days before arrival, the deposit will be retained, and an additional penalty of 30% of the total booked stay will be charged.
• From 15 to 7 days before arrival, the deposit will be retained, and an additional penalty of 50% of the total booked stay will be charged.
• From 7 to 0 days before arrival, a penalty of 100% of the total booked stay will be charged.
High Season
• Up to 60 days before the arrival date, no penalty will be applied.
• From 59 to 40 days before arrival, the deposit will be retained, and an additional penalty of 30% of the total booked stay will be charged.
• From 39 to 20 days before arrival, the deposit will be retained, and an additional penalty of 50% of the total booked stay will be charged.
• From 19 to 0 days before arrival, a penalty of 100% of the total booked stay will be charged.
In case of “no-show” or early departure, a penalty of 100% of the total booked stay will be charged.
Early departures will be charged for the entire booked stay.
Booking confirmation implies acceptance of our cancellation and deposit terms.
Please feel free to contact us; our staff is always available for any requests.